Size & Style Exchanges

We want you to love what you bought from an independent artist. So if you aren’t completely happy with your purchase, we can sort out a replacement or store credit for situations where:

• The wrong garment style, color, or size was ordered
• The wrong case or skin style was ordered

There’s no need for return labels at this point. Just get your email address, order number, and new product style and/or size ready and click through our ‘Submit an Exchange’ button below.

Once you’ve submitted your request, sit tight – our Customer Success team will get back to you shortly with a confirmation email.

Exchanging Gifts

Exchanging a gift? All you need is the order number and the gifter’s email address to get started.

If you do not have these details, please get in touch with the gifter. We’ll need to clarify both of these points before starting your return or exchange.

Returns

Not in love with your new purchase? (That smell is a byproduct of the printing process. We swear it’s temporary.)

If you still aren’t convinced, let’s figure out how to get something that will make your heart sing.

If you have your email address and order number ready, you can submit your return by clicking through this button and filling out the form.

Please note: Returns can be submitted within 90 days after receiving your order for most items. Returns for masks can be submitted within 14 days of receipt.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {shukomei@shukomei.com} for questions related to refunds and returns.